Privacy policy

Privacy Policy – Beautifully Balanced Skin

1. Purpose

This Privacy Policy outlines how Beautifully Balanced Skin collects, uses, stores, and protects personal and health information in accordance with the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 (Vic), and the Privacy Act 1988 (Cth).

2. Collection of Information

We collect personal and health information to provide high-quality skincare services and ensure client safety. This may include:

  • Name, contact details, and date of birth
  • Medical history, allergies, and skin conditions
  • Treatment preferences and feedback
  • Payment and appointment records

Information is collected directly from clients via intake forms, consultations, and online bookings.

3. Use of Information

Your information is used to:

  • Deliver personalised treatments
  • Maintain accurate client records
  • Communicate appointment reminders and updates
  • Process payments and manage bookings
  • Improve services and client experience

We do not use personal information for unsolicited marketing unless you’ve opted in.

4. Disclosure of Information

We do not share your information with third parties unless:

  • You provide written consent
  • Required by law or regulatory authorities
  • Necessary to prevent serious harm or comply with legal obligations

Influencer collaborations and testimonials will only feature identifiable client information with explicit consent.

5. Storage and Security

All client records are stored securely in password-protected systems and locked cabinets. We take reasonable steps to:

  • Prevent unauthorised access, modification, or disclosure
  • Ensure data accuracy and currency
  • Dispose of outdated records in accordance with the Public Records Act 1973 (Vic)

6. Access and Correction

Clients may request access to their personal information or ask for corrections if details are inaccurate. Requests can be made via email or in person, and we aim to respond within 10 business days.

7. Online Privacy

Our website may collect limited data (e.g. cookies) to improve user experience. No sensitive information is collected without consent. Online forms are encrypted and securely transmitted.

8. Complaints

If you believe your privacy has been breached, please contact us directly. We will investigate and respond promptly. If unresolved, you may contact the Office of the Victorian Information Commissioner (OVIC) or the Health Complaints Commissioner.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at lilly@beautifullybalancedskin.net.